The Epson STYLUS PRO 4000 is a professional graphics 17" wide desktop printer, designed to meet the ever-increasing demands of imaging professionals everywhere. It incorporates all of the Epson latest large format print head, ink, and print engine technologies.

Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network and printing equipment.

Choose 4-hour same business day hardware support when you need to extend your hardware warranty coverage with prompt service for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HP and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.

AutoCAD Mechanical Essentials

This course is designed for new AutoCAD Mechanical users who require comprehensive training in AutoCAD Mechanical. It incorporates the features, commands, and techniques for creating and editing mechanical designs with AutoCAD Mechanical. This course focuses on features, tools, and techniques that make delegates productive with AutoCAD Mechanical in the shortest possible time. Hands-on exercises throughout the course enable delegates to practice creating mechanical engineering production drawings.

Course Duration: 4 days

Objectives

The primary objective of this course is to teach delegates the basic commands necessary for professional 2D mechanical drawing, design, and drafting using AutoCAD Mechanical. After completing this course, delegates will be able to, identify and use the key components of the AutoCAD Mechanical user interface, use the fundamental features of AutoCAD Mechanical, and the precision drafting tools to develop accurate technical engineering drawings, and demonstrate a high level of comfort and confidence with AutoCAD Mechanical through handson practice.

Who Should Attend

This course is designed for new users of AutoCAD Mechanical.

Prerequisites

It is recommended that delegates have a working knowledge of AutoCAD, drafting, design, or engineering experience is a plus. Experience of Microsoft Windows 2000 or Microsoft Windows XP is essential.

Course Outline

AutoCAD Mechanical Design Concepts

• Concepts
• Key Functionality

User Interface

• Interacting with the User Interface
• Common Drawing Setup

Mechanical Layers and Layer Control

• Layers
• Layer Control

Tools for Creating Key Geometry

• Power Snaps
• Core Design Tools
• Centrelines
• Construction Lines
• Designing with Lines
• Adding Standard Feature Data for Holes and Slots

Tools for Manipulating Geometry

• Editing Tools
• Power Commands

Mechanical Part Generators

• Standard Parts
• Springs
• Chain/Belt
• Shaft Generator
• Shaft Standard Parts

Creating Drawing Sheets

• Model Space Views in Layouts
• Title Blocks and Drawing Borders
• Creating Detail Views in Model Space

Dimensioning and Annotating Your Drawings

• Creating Dimensions
• Manipulating Dimensions
• Annotation Symbols
• Revision Lists

Bill of Materials, Parts Lists and Balloons

• Bill of Materials
• Inserting Parts Lists
• Balloons

Design Calculations

• Design Calculations
• Bean calculations
• Pulleys and Chains
• Bolted Connections
• Shaft Calculator

Working with Mechanical Structure

• Structuring Data in Drawings
• Reusing and Editing Structured Data
• Structure and Other Tools

Mechanical Options For the CAD Manager

• AM: Standards
• AM: Structure
• AM: Drawing
• AM: Standard Parts
• AM: Shaft
• AM: Calculations
• AM: Preferences

The more delegates that take the course the lower price is

1st Delegate, £270.00 per day

2nd Delegate, £245.00 per day 3rd Delegate, £220.00 per day 4th Delegate, £195.00 per day

Call our sales team to discuss your business requirements 0870 429 3010

Maximize workgroup productivity and increase efficiency at a breakthrough price-performance combination with the HP Color LaserJet CM4730 multifunction printer (MFP) series. Featuring an integrated design that includes the award-winning HP EasySelect control panel, the HP Color LaserJet CM4730 MFP series provides a complete office solution with print, copy, scan-to-location, analog fax and document finishing capabilities in one easy-to-use device. With HP ColorSphere toner, produce professional results - and brilliant color - with every print. Built on the same award-winning platform as the HP Color LaserJet 4730 MFP, the HP Color LaserJet CM4730 MFP is the ideal workgroup class MFP for enterprises, public sector and medium-sized businesses.

HP's smallest dual processor socket workstation, the HP xw6600 combines very quiet operation and energy-efficiency in an unobtrusive, powerful and reliable mid-range system designed and engineered for the high performance your business needs.

Highlights of the HP Workstation XW6600 Quad Core E5430 2GB 250GB Vista Business with XP Pro Downgrade

• Intriguing mix of performance and design
• Workflow accelerating performance
• High performance graphics/up to 8 displays
• In-depth ISV application optimization
• Dedicated to reducing environmental impact

You're looking for increased productivity and excellent color output. You have a need for a variety of document sizes and media weights. And you don't want to spend a fortune. The solution: the C710 Series. For the fast, high-quality color printing with media flexibility you want and the control you demand, the C710 Series from OKI Printing Solutions is the right choice.

Highlights of the OKI C710CDTN Colour Laser Printer

• Fast printing to enhance efficiency
• Print a range of document sizes and formats with ease

Boost user productivity and enhance performance with fast A3 printing and copying. Save time and make office tasks more efficient with scan-to-email, digital sending and optional faxing, and a choice of paper-handling and finishing options.

M9040 MFP is an excellent choice for busy departments in large and medium-sized businesses, the MFP is ideal for workgroups users who require fast (and extra fast), high volume, cost-effective printing and copying with digital sending, scanning, optional faxing, and professional finishing.

Highlights of the HP LaserJet M9040 MFP - multifunction ( printer / copier / scanner ) ( B/W )

• Simplify everyday office tasks and save valuable time
• Increase user productivity and improve performance
• Count on the HP LaserJet MFP to deliver a consistently reliable experience

Combining concentrated 1U compute power, integrated Lights-Out management, and essential fault tolerance, the DL360 is optimized for space constrained installations. Dual-core Xeon processor, DDR2 fully buffered DIMMs, serial attached SCSI (SAS) and PCI Express technology provide a high performance system ideal for the full range of scale out applications. What's more, the DL360 G5 steps up the fault tolerant in an ultra dense platform with redundant power, redundant fans, mirrored memory or online spare memory, embedded RAID capability, and full-featured remote Lights-Out management.

This industry's first quad-core processor for mainstream servers provides breakthrough performance and capabilities for the ultimate in powerful, dense and energy efficient servers. With the Quad-Core Intel Xeon processor you get breakthrough performance - up to 50% greater than the industry-leading Dual-Core Intel Xeon processor in the same power envelope.

Reach new heights with the M4345 MFP series. This powerful, scalable, and easy-to-use workgroup MFP combines print, copy, digital send, and advanced paper handling into one cost-effective device. Simplicity, convenience, and outstanding support make the HP LaserJet M4345 MFP series the perfect choice for small workteams with no time to worry about device management.

10 Gigabit Ethernet has moved past the early adoption stage and is rapidly becoming mainstay for backbones within enterprise and service provider networks. The escalating deployments of servers with multi-core processors and demanding applications such as High Performance Computing (HPC), database clusters, and video-on-demand are driving the need for 10 Gigabit connections. The Intel 10 Gigabit XF Server Adapters are designed to meet the throughput and latency requirements of bandwidth-hungry applications, while offering a very low power envelope for energy efficiency. Ideal for slot-constrained environments, the Intel 10 Gigabit XF Server Adapter provides a simplified alternative to multiple 1 Gbps server adapters.

In addition to being the smallest scanner in its class, the fi-6240 is able to scan an impressive 60 pages or 120 images per minute in monochrome (A4, 200dpi) as well as 40 pages or 80 images per minute in color (A4, 200 / 300dpi). Furthermore, its ability to continuously scan 50-page mixed-batch documents containing paper of different weight, quality and sizes enables the fi-6240 efficiently digitize large volumes of paper documents.

The fi-6240 is the first business scanner in its class to inherit highly regarded intelligent "fi-Series" automatic features from its higher end siblings. Such features facilitate worry-free mixed-batch scanning of documents containing paper of different weights, quality and sizes.

This function puts users at ease with its ability to protect valuable documents by immediately stopping the scanning process when it recognizes that a jam is about to occur.

The intelligent multifeed function simplifies pre-scanning preparation and improves efficiency by ignoring documents that tend to trigger false multifeed alerts, such as photo and sticky note attached documents.

The fi-6240 is the first "dedicated image-processing LSI" armed scanner in its class to offer such highly valued automatic functions. As a result, the fi-6240 brings about dramatic digitizing efficiencies through fast scanning and simultaneous high-speed image processing.

In addition to being able to scan embossed cards, the fi-6240 is able to scan up to 3 plastic cards at a time (up to 1.4mm thick) in order to meet a wide variety of business needs.

The fi-6240's built in flatbed enables it to digitize various thin documents and bound documents that cannot be fed through its ADF unit.

Highlights of the Fujitsu fi-6240 Colour A4 Scanner

• The fastest and most compact scanner in its class
• The first scanner in its class to adopt high-end "fi-Series" functions
• Paper protection function
• Intelligent multifeed function
• Speedy "auto-color recognition", "auto-size recognition" and "auto-deskew" functionality
• Excellent card feedability
• Built-in flatbed

NETGEAR's high-performance, stackable, Layer 3 Fast Ethernet switch with Power over Ethernet (PoE), delivers maximum throughput and flexible deployment where you need it - to high-density user communities with VoIP, access points or IP-based surveillance camera requirements. With IEEE 802.3af PoE on all 48 ports, the ProSafe FSM7352PS features 48 10/100 Mbps ports and four 10/100/1000 ports which enable fiber connectivity through four hot-swappable Small Form-factor Pluggable (SFP) gigabit interfaces. The non-blocking design of the switch delivers simultaneous, full wire-speed, low-latency throughput to all ports. In addition, its 1U rack-mount form factor uses less rack space and provides lower per-port cost than comparable PoE switches.

Dynamic Layer 3 switching ensures reliable routing between VLANs and network segmentation where and when you need it, at no additional cost. Plus, convenient front-panel stacking via standard Gigabit Ethernet interfaces provides expandability to meet your growing network's needs.

Robust security features include IEEE 802.1x port-based authentication and access control lists, ensuring that only authorized users can access your network. Secure management of the switches is available through Secure Sockets Layer (SSLv3) for the Web GUI and Secured Shell (SSH) for command-line sessions. Additionally, multiple switches can be securely managed via SNMPv3 with NETGEAR's ProSafe Network Management Software NMS100. With the high-value price point, flexible design, and reduced maintenance requirements, NETGEAR's ProSafe FSM7352PS solution yields a high return on investment, and is ideal for delivering highly reliable, converged voice, video, and data services over a single network infrastructure.

Canon's EOS 50D bridges the gap between the novice and the seasoned pro with a perfect combination of high-speed and quality. It features an APS-C sized 15.1-megapixel CMOS sensor for tremendous images, DIGIC 4 image processor for fine detail and superior color reproduction, and improved ISO capabilities up to 12800 for uncompromised shooting even in the dimmest situations. It features a refined 3.0-inch Clear View LCD (920,000 dots) monitor, supercharged live view function with Face Detection Live mode, plus a number of automatic image correction settings and HDMI output for viewing images on an HDTV. Pick up the EOS 50D and you'll experience true digital inspiration!

Highlights of the Canon EOS 50D SLR inc 18-200mm IS Lens Kit

• 15.1-megapixel CMOS sensor
• Next generation DIGIC 4 image processor
• 3.0-inch Clear View LCD
• Enhanced live view shooting
• 9 cross-type high-precision sensors
• Lens peripheral illumination correction setting
• Updated EOS integrated cleaning system
• Creative auto goes a step beyond full auto with on screen setting display
• HDMI (High Definition Multimedia Interface) output

Microsoft Windows Small Business Server 2003 can help you automatically protect your business information, get 20% more done every day, reach your customers and serve them better, and quickly set up a Windows Server network designed for small businesses.

TOP 10 REASONS TO USE WINDOWS SMALL BUSINESS SERVER 2003

Create a central and secure place to store critical business data. Access to data and applications is centralized, improving employee productivity by ensuring all your employees can get the information they need from their computers. Software restriction policies help prevent unapproved installations and help protect against viruses and other attacks.

Guard against data loss. Volume shadow copy service enables point-in-time backups and helps your backup procedures run quickly and with minimal errors. The Backup Configuration Wizard guides you through the creation and implementation of a successful data backup strategy.

Ensure network security, thoroughly and easily. Wizards simplify security settings and help ensure all the necessary security steps are taken while setting up your network. Windows Small Business Server 2003 is built on Windows Server 2003, the operating system that has increased available services by 275 percent while mitigating attacks against the server by 60 percent. Windows Small Business Server 2003 includes an internal firewall and also supports external firewalls.

Keep your business up and running. Improved monitoring tools and usage reports keep you apprised of network status. Windows Small Business Server 2003 is built on Windows Server 2003, the most reliable network operating system Microsoft has ever delivered.

Access information from anywhere, anytime and any device. Remote Web Workplace, the new remote portal, allows authorized users to access remote access features by using the Internet. Windows Small Business Server 2003 is built on Windows Server 2003, the most reliable network operating system Microsoft has ever delivered. Windows Small Business Server 2003, Premium Edition, includes Microsoft SQL Server 2000. Businesses running the premium edition can now establish an interactive Web presence with an unlimited number of visitors and can run as many business applications as they need.

Improve team performance through enhanced collaboration. A pre-configured internal Web Site based on Microsoft Windows SharePoint Services allows coworkers to share information, including document libraries, announcements, events, and links. Enhanced Microsoft Outlook Web Access (OWA) enables users to access an Internet version of Microsoft Office Outlook 2003 from the Internet to share files and schedules.

Increase sales and reduce costs by analyzing and managing your business with line-of-business applications Windows Small Business Server 2003, Premium Edition, includes SQL Server 2000. As the foundation for storing and analyzing business information, SQL Server 2000 is compatible with more small-business applications than any other data management platform. Working with a broad array of Microsoft partners, small-business owners have more flexibility in selecting business applications to improve operations, reduce costs, and connect with customers. With SQL Server 2000, small-business customers can run several business applications in a simple and cost-effective information technology (IT) environment.

Reach more customers and serve them better, all day, every day You can host your own e-mail, create a company Web presence, and access business information remotely. These benefits enable you to conduct business in a professional manner and assure customers that you are the right choice for their business.

Get up and running quickly & easily. Windows Small Business Server 2003 is preloaded on the most popular OEM platforms, meaning you can just plug it in and begin to play in just 15 minutes! Online License Activation means you no longer have to deal with floppy disks for client setup. Windows Small Business Server 2003 is a member of the Windows Server 2003 family, meaning the interface will look familiar and will work like the interface in Microsoft Windows.

Get a platform that is easy to grow with today and tomorrow. The Client Setup Wizard enables you to migrate profile settings (including desktop settings and data) from a peer-to-peer network (based on the Windows 2000 or Windows XP operating systems) without disruptions to users.

Systems Management Server (SMS) 2003 R2 builds upon the base of the SMS 2003 SP2 foundation to provide a comprehensive solution for change and configuration management for the Microsoft platform. SMS 2003 R2 enables organizations to quickly and cost-effectively provide relevant software and updates to users from Microsoft and non-Microsoft vendors.

The Sony AIT-2 Turbo 8-slot Desktop Autoloader provides ideal entry-level automated backup for departments, workgroups, and small to medium sized businesses. Achieve one week or more of unattended backup in convenient space-saving desktop design. Front panel indicators provide clear information for ease of use. Locking Front Door increases data media security. The Autoloader guarantees investment protection through full backwards read/write compatibility with AIT-1 and AIT-3 drives and libraries.

The EPSON GT-15000 series delivers faster scanning speeds and greater efficiency to business and educational users. It can be networked or used as a standalone scanner, and is an excellent solution for space-efficient paperless archiving. Brochures, proposals, quotations and faxed letters, as well as textbooks, maps, projects and photos can be scanned in vivid, sharp color at the touch of a button and shared across a network.

This scanner combines quality, simplicity and speed, with an output resolution up to 9600dpi for A3 documents and speeds of up to 10ppm in color and 16ppm in mono. It can scan originals up to full size A3/double A4 and differentiate between multiple items, so documents and photos can be captured at the same time.

Xerox is a global company dedicated to providing solutions that simplify your work and make you more productive. Whether you're a small business or a global enterprise, Xerox offers products and services that can help your company improve its business processes, lower costs, increase clock speed and share crucial knowledge. The company's growing portfolio of global, industry-based document solutions combines services, software and hardware into partnerships that bring high value to the customers' mission-critical business processes.

This product is a 3,500-sheet Finisher: 3000-sheet stacker and 500-sheet top tray, 50-sheet multi-position stapling and hole punch.

AXIS 206 Surveillance Kit consists of four AXIS 206 Network Cameras and one AXIS Camera Station software with licenses for 4 network cameras/video servers.

The AXIS 206 Network Camera offers a cost-effective, indoor camera solution for remote monitoring and security surveillance over a local area network or the Internet. The camera is ideal for use in small and mid-sized businesses and homes.

Small enough to fit in the palm of your hand, the AXIS 206 delivers crisp and clear images using progressive scan CMOS image sensors and advanced signal processing techniques. The AXIS 206 provides Motion JPEG images at up to 30 frames per second in all resolutions up to VGA 640x480 pixels. It can operate in light conditions as low as 4 lux.

AXIS Camera Station is an IP-Surveillance software that works with Axis network cameras and video servers to provide video monitoring, recording and event management functions.

With the AXIS Camera Station installed on your Windows PC, you can monitor your cameras, and at the same time, record high quality, digital video either continuously or on schedule, alarm and/or motion detection.

The AXIS Camera Station offers easy ways to search for recorded events. In addition, the software has a multi-view playback feature that enables a user to view simultaneous recordings from different cameras to get a comprehensive picture of an event.

ReadyNAS Pro is the newest and most powerful member of the award-winning ReadyNAS product family. Designed for small and medium businesses, workgroups and home offices, ReadyNAS Pro delivers class-leading performance, ease of use, and robust features in a desktop small form factor chassis supporting 6 SATA channels and up to 6 TB of storage. This 6-bay gigabit Network Attached Storage (NAS) appliance is packed with high-end server features, including RAID levels 0, 1, 5, 6, and auto-expandable X-RAID2 support for data protection against disk failure, system monitoring capabilities and built-in backup.

Powered by an Intel Core 2 Duo processor, the ReadyNAS Pro is a powerful NAS for mission critical business data across a variety of different platforms. The high-performance platform coupled with dual Gigabit Ethernet and jumbo frame support provides enough bandwidth to allow more users to access data storage simultaneously.

With an easy web browser interface and setup wizard, ReadyNAS can be configured with minimal effort - saving you valuable time. Traditional file servers can take hours to configure and, even once up and running, don't have built-in system monitoring and email alerts. Available with ReadyNAS, automatic alerts give you the peace of mind that things are running smoothly because if trouble should arise, you will be notified.

The industrial design and compact desktop form factor of the ReadyNAS Pro makes it perfect not just for small and medium size businesses, but also for departments and work groups. It can fit in any server space or on any desk. ReadyNAS Pro also offers low power consumption and a special energy-saving mode allows you to automate startup and shutdown according to a pre-programmed schedule, in addition to the disk spin-down for regular power saving.

ReadyNAS Pro is a single centralized source for all of your digital data. The variety of computers and hard drives that currently house the data in your office and home can make locating a particular file quite arduous. ReadyNAS can bring all of that data together for fast and easy file serving to multiple clients simultaneously across the local network or via the Internet.

HP StorageWorks MSL6000 Tape Libraries provide centralized backup in a single automated device, freeing valuable IT resources for more strategic work. These libraries are ideal for medium to large IT networks, with or without a storage area network (SAN), experiencing uncertain data growth. The MSL6000 Tape Libraries offer best-in-class tape technology including the HP StorageWorks Ultrium 960, SDLT600 and Ultrium 460 tape drives. This portfolio of tape libraries offers a scalable, flexible, and manageable centralized tape backup solution that can grow with ever-changing backup and recovery needs, while reducing IT staff involvement.

The MSL6000 Tape Libraries will scale to larger configurations by enabling a single library to grow and change with capacity and technology as needs require. Not only will the MSL6000 Tape Library scale within the family, but it can also be scaled with MSL5000 Tape Libraries using a pass-through mechanism, for up to 16 drives and 240 slots. Ultrium 960, SDLT600 and Ultrium 460 tape drives are available as upgrades to currently installed MSL5000 and MSL6000 Tape Libraries. With the MSL controller-based architecture, a direct-attach configuration can easily move to a SAN-based storage environment with only an interface card upgrade. The MSL6000 Tape Libraries are easily managed through an intuitive GUI-control panel and integrated remote web management, allowing simple management capabilities from any remote or on-site location.

Recreate a truly cinematic experience. The VPL-VW60 builds on the outstanding success of the VPL-VW50 delivering more features, technology, brightness, and sporting three SXRD chips enabling significantly improved native and dynamic contrast for inky blacks and amazing depth of picture. With the highly advanced BRAVIA Engine full digital processing system producing lifelike colors and razor-sharp details, this projector has the power to thrill. Gaze at the awe-inspiring, 300-inch image (measured diagonally) and you'll instantly change the way you think of home theaters. This projector redefines big-screen high definition, with astonishing 1080p video resolution capability that has to be seen to be believed. And with BRAVIA Theater Sync technology, the VPL-VW60 home cinema projector can be controlled with one-touch ease from the included remote control.

The Phaser 8560MFP multifunction system features top-of-the-line printing, copying, scanning, and faxing. The multifunction system is fast, reliable, easy to use, and packed with value.

The Phaser 8560MFP will tackle your workload with an array of time-saving tools. The Phaser 8560MFP multifunction system delivers precise detail and rich, vibrant colors that get noticed.

Standard scanning functionality on the Phaser 8560MFP includes scanning at a rapid 22 ppm, network scanning, and two-sided scanning. Scan to your PC or Mac, email, mailbox, public or private folders, and other destinations.

The HP ProLiant ML310 G3 Storage Server is an entry-level tower-based networked attached storage (NAS) solution that is both rapid to deploy and easy to use, providing networked storage and support for multi-protocol file sharing and print serving which is ideal for a small workgroup, small business or a remote office.

The TFT7600 rackmount keyboard and monitor combines a full 17 inch WXGA+ monitor and keyboard with touch pad in a 1U format with room to mount an HP KVM Switch behind it. The TFT7600 RKM includes a three-button touch pad, 4 scroll keys, and Windows shortcut keys. The TFT7600 RKM provides PS2 and USB connectivity and a USB port on the front of the keyboard for USB pass through with compatible KVM switches.

The PL7000 provides you the fastest and most efficient software for your documents management. The PL7000 is a new member of Smart Office series, offering the high-speed scanning capability and compact design for workgroups and other decentralized scanning applications. The PL7000 is a versatile high-speed scanner for personal or business users looking to increase their efficiency while on a limited budget. It has a built-in Auto Document Feeder (ADF) that holds up to 80 pages at a time while providing a maximum scanning speed of 70 pages per minute, optical resolution up to 600 dpi, and features USB 2.0 compatibility. Fully automated buttons on front panel - Scans a stack of pictures, files them, saves in your preferred format, and at the dpi you want.

An extension to the popular Smart Office line, the PL7000 breaks the "speed barrier" by delivering up the high speed of self-fed document scanning. Ideal for small office/home office (SOHO) users or the heavy corporate user (such as hospitals, law firms, CPA firms, banks and other financial institutions) this new document scanner is designed to provide maximum utility with minimum effort.

Designed to accommodate the most demanding network needs, the HP Procurve Switch 5300xl series delivers the fastest layer 2/3/4 switches for the price of competitor's layer 2 modular switches. The Switch 5300xl series offers scalable, layer 3 wire-speed switching in compact, 4- or 8-slot modular form factors. These convergence-ready switches provide flexibility and high-port density. The easy-to-use Switch 5300xl series is the latest in technology with unparalleled investment protection and lowest total cost of ownership.

The HP StorageWorks Modular Smart Array 20 Enclosure (MSA20) is a SATA 1.5 Gb/s disk drive storage enclosure with Ultra320 SCSI host connectivity. These enclosures deliver industry-leading availability, storage density, and upgradeability to meet customers' demanding and growing storage needs. The MSA20 delivers the ideal mix of low-cost and high capacity, for minimum I/O workloads such as reference data, archival, and disk-to-disk backup.

• Dabs store has one of the best selections of electrical goods and home audio products of any UK Electrical store
• The Dabs Online Store has an outstanding collection of unique Electrical products - and the best prices!
• At Dabs, you'll find a strong commitment to great prices throughout
• The Dabs Direct team has an equally strong commitment to making your shopping experience fun - and also very affordable!
• At Dabs Website, as with any Dabs transaction, you'll find well-trained staff committed to quality service